Frequently Asked Questions
1. What are your access hours?
Our facility offers 24/7 access, so you can visit your storage unit whenever it’s most convenient for you—day or night.
2. What are your office hours?
Our office is open Monday through Friday from 8:00 AM to 5:00 PM and Saturday from 9:00 AM to 1:00 PM. We’re closed on Sundays.
3. Where is Veterans Drive Storage located?
We’re conveniently located at 425 Veterans Drive, Florence, AL 35631, near the University of North Alabama, McFarland Park, and the Singing River Bridge.
4. Do I need a personal access code?
Yes, for your security, each tenant receives a unique personalized access code to enter the facility. This helps ensure that only authorized renters can access the property.
5. Is the facility secure?
Absolutely. We utilize security cameras, personalized gate codes, and secure unit construction to keep your belongings safe around the clock.
6. Do you offer temperature-controlled storage?
Yes, we offer temperature-controlled units to protect sensitive items like electronics, documents, and furniture from extreme temperatures.
7. What size units do you offer?
We offer a range of unit sizes to fit everything from a few boxes to the contents of an entire household or business inventory. Contact us for current availability.
8. How do I pay my bill?
You can conveniently pay online through our secure payment portal—anytime, from anywhere.
9. What amenities are available?
Our facility offers ground-floor units, interior storage, dollies/handcarts, a loading ramp, and online account management to make your storage experience easy and efficient.
10. How do I rent a unit?
Give us a call at 256-710-0115 or stop by during office hours. Our friendly team will help you find the perfect unit for your needs.